Reservations.
Reservations will only be confirmed upon receipt of full payment. The Steamship Sir Walter Scott ltd. reserves the right to cancel tours where minimum numbers of passengers are not reached. In this event a suitable alternative or a full refund will be offered. The Steamship Sir Walter Scott ltd. reserves the right to refuse any booking request. Confirmed bookings are non-transferable and non-refundable. E-tickets must be exchanged at the booking office before joining the boarding queue.
Departures
Passengers should be at the waterfront no less than 15 minutes prior to their chosen departure time. Departure times may vary due to weather and other unforeseen circumstances.
Duration/latecoming
The vessel is booked for the agreed duration at the agreed price.
The Steamship Sir Walter Scott ltd. accept no liability for individual latecoming or latecoming due to 3rd party suppliers or coach companies. If late guests delay the departure of the cruise the vessel will return to the quayside at the scheduled time regardless of the actual cruise duration.
Alterations
The Steamship Sir Walter Scott ltd. reserve the right to change the tour itinerary at any time. This includes, but is not limited to adverse weather conditions, low demand, group bookings, setting down and picking up passengers at other points on Loch Katrine and the route taken. The Steamship Sir Walter Scott ltd. also reserve the right to change the vessel/vehicle without prior notice. We recommend contact with the booking office prior to departure.
Weather conditions
All tours and cruises are subject to weather conditions at the time of sailing. The Steamship Sir Walter Scott ltd. can accept no responsibility in the event that a cruise is cancelled because of flooding or adverse weather conditions. Where possible 24 hours notice shall be given if any condition is known to be likely to prevent the vessel from sailing. Customers must advise a contact telephone number at the time of booking in case of this event. If an alternative date cannot be agreed then a full refund will be given. In the event of bad weather please telephone for up to date information on details and revisions of published sailing times.
Force Majeure
No liability can be accepted by The Steamship Sir Walter Scott ltd. where the contract is affected by ””force majeure””. ””Force Majeure”” is any event that we could not, even with due care, foresee or avoid. These events include but are not limited to war, riot, civil or industrial disputes/strikes, natural disaster, fire, flood, earthquake, acts of God, terrorism, nuclear disaster, adverse weather, government action, technical problems with transportation or other events outside our control.
Group bookings
Full payment is required in advance for all group bookings unless a credit agreement/account held with The Steamship Sir Walter Scott ltd. .
Refunds
Online reservations are non-refundable. In the event of cancellation by The Steamship Sir Walter Scott ltd. a refund or alternative sailing will be offered.
Cancellations
Any alterations/cancellations must be received in writing by The Steamship Sir Walter Scott ltd.
Online reservations are non-refundable.
Cancellations made within 14 days which include pre-booked catering or beverages will be liable for any costs reasonably incurred by The Steamship Sir Walter Scott ltd. in facilitating this request.
No refunds will be given for no shows/latecoming.
Lead passenger
The Lead passenger is responsible for all members of the party and should ensure that all members of the group are aware of the terms and condition of carriage.
Prices
The price includes the Tour only. Any additional drinks or snacks are payable by the individual.
Infants and children
Reduced child prices are available for children. Infant and child lifejackets are also available on both vessels. When sailings are busy prams and buggies should be left on shore or folded prior to boarding and held in a secure place by the crew, on quieter sailings these may be taken on board. All children under 16 years must be accompanied by an adult.
Behaviour
The Steamship Sir Walter Scott ltd. reserves the right to refuse to carry any passenger whose conduct/manner is felt to be likely to cause offence or upset to other passengers. This also applies to anyone who exhibits behaviour in a way which potentially poses a threat to the health and safety to themselves or other passengers including staff and crew. In the event of a refusal to carry then full cancellation charges apply (no refunds given) and The Steamship Sir Walter Scott ltd. accept no company liability.
The Captains of all The Steamship Sir Walter Scott ltd. vessels have the authority to terminate any cruise before the scheduled time if the behaviour of passengers or the general public poses any risk to other guests safety, the safety of the vessel, any equipment onboard the vessel and crew or the safety of other loch users.
Alcohol/Drugs
Passengers are not entitled to bring any alcohol, drugs or illegal substances onto any of The Steamship Sir Walter Scott ltd. vessels. In the event of any alcohol, drugs or illegal substances being brought onto the vessel or vehicle by passengers or any member of its party, its invitees, its employees, agents or contractors, the skipper or any crew member or the driver has the right to confiscate the alcohol, drugs or illegal substances, in which case the alcohol, drugs or illegal substances shall not be returned and forwarded to the appropriate authorities. If it is found that Client's own alcohol, drugs or illegal substances or alcohol, drugs or illegal substances belonging to any other such persons is being or has been consumed on board a Supplier's vessel or vehicle, the skipper has the right to cut the sailing short and return to the pier.
Security
The Steamship Sir Walter Scott ltd reserves the right to carry out security checks on passengers, members of their party and their respective baggage or other belongings. This may take the form of asking to view contents of bags and pockets to ensure dangerous goods and materials are not present.
Smoking
Smoking is not permitted anywhere onboard including on open air decks.
Impaired Mobility
The crew will be on hand to assist those with impaired mobility. Wheelchair users should contact our offices beforehand to ensure availability and suitability of wheelchair access for their chosen cruise.
Vessel Safety
All of our boats are fitted with the very latest safety equipment and all crew members are fully trained and qualified to meet the requirements of Marine Safety regulations.
Lost property
Loch Katrine accepts no responsibility for items left on any vessel or any loss of personal belongings. Any personal items handed in by customers or crew will be retained in our offices for a period of 6 months before being disposed of.
Complaints
In the event of any complaint or problem arising during the cruise, guests should approach a crew member with the problem. Where possible this will be dealt with onboard to your satisfaction. If guests are still not 100% happy then complaints may be submitted in writing to Loch Katrine.
Cycle Hire Information
Bikes are carried on the upper decks of the vessels at the owner’s own risk; The Steamship Sir Walter Scott accepts no liability for any damage that may be incurred during transit. In the event of an emergency or risk to life and at the Captains discretion, deck space may need to be cleared at short notice. In this circumstance only, cycles may be damaged or lost. Loch Katrine will endeavour to replace or repair these in this event only. Loch Katrine recommends that bikes carried are insured.
Safety Helmets are recommended for all riders, and must be worn by children under 16 years.
To avoid disappointment – advance booking is recommended, and you should make your reservations at least 24 hours in advance.
Cycle space on board the pleasure cruisers is limited – and must be booked in advance.
Amendments to terms and conditions
Loch Katrine reserve the right to amend or update the terms and conditions of hire as and when necessary. The hirer should ensure that all members of the party are fully conversant with these terms
