Frequently Asked Questions

Frequently Asked Questions

To help you plan and make the most of your visit to Loch Katrine, we have prepared a list of answers to frequently asked questions. If you still have a question to ask, please do not hesitate to contact one of our team: Call 01877 376315/6

ON-SITE AT TROSSACHS PIER AND STRONACHLACHAR PIER

How do we get to Trossachs Pier?

Trossachs Pier on Loch Katrine is 10 miles from Callander via the A84 to Kilmahog and A821 through Brig o’ Turk. Trossachs Pier, Loch Katrine is 7 miles from Aberfoyle via the A821 (Duke’s Pass). We advise that you don’t use Sat Nav as it may take you to an incorrect location.

How do we get to Stronachlachar Pier?

Join Lochard Road (B829) at Aberfoyle (by the Co-op), a scenic road that passes Loch Ard, Loch Chon and Loch Arklet. Driving time to Stronachlachar on Loch Katrine is around 30 minutes.

Where is Ben A’an car park?

Ben A’an car park is a 2-minute drive/10-minute walk from our car park next to Tigh Mor Trossachs.

Where do we pay for parking at Trossachs Pier?

You can pay with cash at our parking posts, or by card at the booking office at the loch end of the car park which is well signed.

Why is there a parking charge at Trossachs Pier?

Your parking charge contributes to the costs of preserving the iconic 121-year-old Sir Walter Scott steamship which is operated by a charitable trust.

Where can we eat and drink?

At Trossachs Pier, we have a fully licenced Steamship Café and a takeaway kiosk with outdoor and sheltered picnic areas. At Stronachlachar Pier, there is the Pier Café with a lochside outdoor picnic area. Opening times vary. The cruise boats have onboard refreshment kiosks.

Can we hire Loch Katrine for a wedding or private event?

Yes, we have hosted many weddings and private events, using our boats and cafes at Trossachs Pier and Stronachlachar. Call us to find out more.

Is swimming permitted?

Swimming is permitted as long as our staff are aware of it and away from our cruise routes. Beware temperature is 4 degrees so take care.

Can we launch our own canoes/kayaks/stand-up paddleboards?

You can launch from our slipway at Trossachs Pier from 5 pm onwards and anytime at Stronachlachar, to the immediate south-west of the Pier car park.

Is there wi-fi on-site?

Yes, there is free 20-minute visitor wi-fi access at Trossachs Pier and Stronachlachar Pier

Do you sell a guidebook?

We have a beautifully illustrated mini guide featuring the history, people, wildlife and nature of Loch Katrine. There are seven separate versions of the guide, each in a different language and priced £2, available from our ticket office.

ON OUR CRUISE BOATS

What is the duration of cruises?

We have a variety of cruise sailings throughout the day, ranging from 45min to 2hour in duration. We also have charter options for private cruises of any duration.

Is the Sir Walter Scott Steamship sailing?

The Steamship has boiler failure and will hopefully be back up and running by 2022. We are currently running an S.O.S. Save Our Steamship appeal and would welcome any support that you can provide.

Do we need to wear a face mask during a cruise?

To comply with current Government guidelines, you will need to wear a face mask whilst on any of our cruises unless you have an exemption for health reasons.

Are there toilets on board the boats?

The toilet on Lady of the Lake and Rob Roy III are for emergency use only, please. It is advisable to use the onshore toilets prior to boarding.

How often do the boats run?

Click here to see timetables, availability and to book cruise tickets.

Is there disabled access to the boats?

Unfortunately, not at the present time due to Covid-19 restrictions.

Can I charter a cruise boat?

For small groups we have Osprey available for charters, click here for pricing. The other bigger boats can also be chartered, subject to availability. Check with our booking office if you have any questions, or would like more information.

Can dogs be taken on board the boats?

Cost £2 per dog, subject to availability.

Are there cruises that will allow me to spend time at Stronachlachar?

Check our cruise timetables for sailings that stop at Stronachlachar. Purchase a Freedom Pass to return on a later boat to enjoy some time enjoying the lochside, including some pleasant walks, plus lunch or a snack in the stunning setting of the Pier Café at Stronachlachar. Also available for the reverse journey from Stronachlachar to Trossachs Pier.

Do you offer special rates for tour operators?

Yes, we work with many tour operators from the U.K. and overseas. Contact our office, and we will be happy to help.

STAYING AT OUR ECO LODGES

Where are the lodges located?

The lodges are in a secluded area close to the loch by Trossachs Pier opposite the Steamship. See map below.

Are the lodges heated?

Yes, all lodges are well insulated and cosy. Most have underfloor heating, see more details and book here.

Do you allow camping?

Sorry, we don’t have any campsites on the lochside. However, there are nearby campsites at Loch Achray (closest to Trossachs Pier) and Loch Chon (closest to Stronachlachar Pier)

Are there cooking facilities?

Our lodges have a microwave combo, sink, fridge, toaster & kettle.

Can we have a fire or BBQ?

There are no open fires permitted, due to the woodland setting. Gas BBQs are available for hire on-site, with different sites available. Sorry, no disposable BBQs are permitted.

Do the lodges have toilets?

Our Loch lodges are fully en-suite with electric shows, Glen lodges have an en-suite toilet & wash hand basin, with showers nearby. Ben lodges have toilets & showers nearby.

Is there wifi and TV in the lodges?

Yes, all the lodges have free wifi and Freesat Television.

Is there linen provided?

Yes, it is included our Lochs & Glen lodge guests. For the Ben Lodges, there is a cost of  £20 per stay.

Are dogs allowed in the lodges?

Dogs are allowed in all of our lodges, apart from Loch Katrine, Loch Arklet and Glengyle. There is a £10 supplement; call in advance to book a lodge with your dog on 01877 376315/6. Maximum of two dogs per lodge.

Do we get a discount on cruises whilst staying at the lodges?

Yes, all lodge users enjoy 20% off scheduled cruises.

Are children welcome in the lodges?

Yes, it’s a child-friendly site in an enclosed area, with an open-air play area with swings. Some of the lodges are particularly suitable for children, give us a call if you would like us to help recommend a lodge for your needs.

CYCLING AT LOCH KATRINE:

Is Loch Katrine suitable for cycling?

Loch Katrine is ideal for cycling with a smooth lochside road with limited car traffic, which is just under 14 miles to Stronachlachar.

Can we hire bikes?

Yes, Katrine Wheelz offer cycle hire at Trossachs Pier, with a great selection of bikes for the whole family, they also have e-bikes. Check their website and Facebook page for more information.

Can we take bikes on the ship?

Yes, you can take hire bikes free of charge, or your bike for £2 each. Pre-booking bikes is advisable as subject to availability.

Can we cycle around the whole Loch?

You can only cycle around the North shore Road.

Is the lochside hilly?

There are a few hills on the north shore road, but the road is suitable for families. There is one section of the road that has a 12-degree gradient at graveyard brae.

Can we cycle to Stronachlachar and take the bike back to Trossachs Pier?

Yes, between May and October, you can either take our ship to Stronchlachar and cycle back to Trossachs Pier or take a reverse route cycling to Stronachlahcar and travel by boat with your bike to Trossachs Pier.

Do we get a discount on cycle hire whilst staying at the lodges?

Yes, all lodge users enjoy 10% off cycle hire at Trossachs Pier.

Can I experience both Loch Lomond and Loch Katrine?

It is possible for a two loch experience, with cruises on Loch Katrine and Loch Lomond. Ask at our ticket office.

MOTORHOMES

Can we park our campervan or motorhome overnight?

Yes, you can at both Trossachs Pier and Stronachlachar Pier (subject to availability). There are electric hookups available only at Trossachs Pier.

Is there waste disposal?

No, we do not have grey waste disposal facilities at either Trossachs Pier or Stronachlachar, but there is a facility at Keltie Bridge Caravan Park at Callander, a 20-minute drive from our car park.

Are there toilet/shower facilities?

We have a dedicated 24-hour toilet/shower facility at both Trossachs Pier and Stronachlachar Pier for a £5 charge.

What is the overnight charge for campervans and motorhomes?

It is £20 to park overnight at Trossachs Pier with electricity, wi-fi and water; you must book if you want electricity or £10 without services. At Stronachlachar, the overnight parking charge is £10 (with no services).

THE TROSSACHS

What is there to see and do nearby?

Loch Katrine is on the Trossachs Trail, follow the brown signs around the 40-mile route. Check the new website for details of how to explore this beautiful part of Scotland by boat, bike or foot. Visit website www.trossachstrail.co.uk

Where can we find more information?

There are Visitor Information Centres in Aberfoyle and Callander.